Returns & Exchanges

Because every Mio piece is made in small batches, we do not accept returns or offer refunds for change of mind.

We encourage you to check our size guide carefully before placing your order. If you're unsure which size is right for your dog, send us a message—we're always happy to help.

Size Exchanges

Ordered the wrong size? We offer a one-time size exchange, subject to availability.

To be eligible:

• Contact us within 7 days of receiving your order.
• The item must be unused, unworn, clean, and in its original packaging with all tags attached.
• Customers are responsible for the cost of return shipping. We'll ship your replacement once we've received and inspected the original item.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you've received the wrong item, please email hello.miouniverse@gmail.comwithin 7 days of delivery with your order number and clear photos of the issue.

We'll make it right by sending a replacement or offering another appropriate solution at no additional cost.

Items That Can't Be Returned or Exchanged

We cannot accept returns or exchanges for:

• Change of mind.
• Products that have been worn, washed, or used.
• Items that are dirty, damaged after delivery, or show signs of normal wear.
• Products without their original packaging or tags.
• Sale items, gift cards, or promotional giveaways.

Preorders

Preorder purchases cannot be cancelled once your order has been placed, as we begin preparing production based on preorder quantities.

If your preorder arrives damaged or you've received the wrong item, our Damaged or Incorrect Orders policy still applies.

Questions?

If you have any questions before or after placing your order, we'd love to help.

Email us anytime at hello.miouniverse@gmail.com, and we'll get back to you as soon as we can.