Shipping Policy

Thank you for shopping with Mio! Every order is carefully packed and shipped from Thailand by our tiny team. We can't wait for a little piece of the Mio Universe to arrive at your doorstep.

Processing Times

In-Stock Orders

Orders are typically packed and shipped within 2–5 business days after your order is placed.

Preorders

If you've purchased a preorder item, your estimated shipping window will be listed on the product page. Your entire order will ship once your preorder item is ready.

If your order contains both preorder and in-stock items, they will be shipped together unless otherwise stated.

Shipping Costs

Shipping rates are calculated at checkout based on your destination and the weight of your order.

Estimated Delivery Times

Delivery times vary depending on your location and customs processing.

Once your order has shipped, you'll receive a confirmation email with tracking information so you can follow its journey.

Please note that estimated delivery times are not guaranteed and may occasionally be affected by customs clearance, weather, holidays, or carrier delays.

Customs & Import Duties

Whenever possible, we ship international orders on a DDP (Delivered Duty Paid) basis, which means any applicable import duties and taxes are prepaid before delivery. In most cases, you won't have to pay any additional fees when your package arrives.

For destinations where DDP shipping isn't available, local customs authorities may charge import duties, taxes, or handling fees. These charges, if applicable, are the responsibility of the customer.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your order.

If a package is returned because of an incorrect or incomplete address, we'll contact you to arrange reshipment. Additional shipping charges may apply.

Lost or Delayed Packages

Once your package has been handed over to the shipping carrier, delivery is managed by the carrier.

If your tracking hasn't updated for an extended period or you believe your package has been lost, please contact us at hello.miouniverse@gmail.com. We'll do our best to help investigate and find a solution.

Questions?

If you have any questions about shipping, feel free to reach out at hello.miouniverse@gmail.com. We're always happy to help.